1. Define
Clarify the problem, desired outcome, users, current systems, access, constraints, project boundaries, risks, approvals, and success criteria.
The CSC Process
A Clear Path From Problem to Working System
The exact process may vary by project, but the operating sequence remains consistent.
2. Assess
Review the current workflow, website, data, content, technology, and operating environment relevant to the project.
3. Design
Create the recommended structure, scope, implementation path, responsibilities, dependencies, and testing requirements.
4. Build
Develop the approved website, GPT, workflow, documentation, automation, content system, or operational solution.
5. Validate
Test usability, accuracy, performance, access, mobile behavior, integrations, and agreed requirements.
6. Implement and Refine
Launch or place the system into use, document the handoff, train users where needed, and improve based on evidence and actual use.
Bring CSC the problem or the project.
You do not need to arrive with the solution already defined.
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